What do I do if I have a complaint about a service I’ve come in contact with?
Please contact a complaints commission within the state that the service operates:
Australian Capital Territory:
Health Services Commissioner
Ph: (02) 6205 2222
Address: GPO Box 158, Canberra City ACT 2601
Email: human.rights@act.gov.au
New South Wales:
Health Care Complaints Commission
Ph: (02) 9219 7444
Ph: 1800 043 159 (toll free in NSW)
Address: Locked Mail Bag 18 Strawberry Hills, NSW 2012
Email: hccc@hccc.nsw.gov.au
Northern Territory:
Health and Community Services Complaints Commission
Ph: (08) 8999 1969 (Darwin)
Ph: (08) 8951 5818 (Alice Springs)
Ph: 1800 004 474 (toll free in NT)
Address: GPO Box 4409, Darwin, NT 0801
PO Box 2388, Alice Springs, NT 0871
Email: hcscc.omb@nt.gov.au
Queensland:
Health Quality and Complaints Commission
Ph: (07) 3120 5999
Ph: 1800 077 308 (toll free in Queensland outside Brisbane area)
Address: GPO Box 3089, Brisbane, QLD 4001
Email: info@hqcc.qld.gov.au
South Australia:
Health and Community Services Complaints Commissioner
Ph: (08) 8226 8666
Ph: 1800 232 007 (toll free in SA)
Address: PO Box 199 Rundle Mall Adelaide 5000
Email: via contacts page of website
Tasmania:
Health Complaints Commissioner
Ph: 1800 001 170
Address: GPO Box 960, Hobart Tas 7001
Email: health.complaints@ombudsman.tas.gov.au
Victoria:
Health Services Commissioner
Ph: (03) 8601 5200
Ph: 1800 136 066 (toll free in Victoria)
Address: 30th Floor, 570 Bourke Street, Melbourne Vic 3000
Email: hsc@dhs.vic.gov.au
Western Australia:
Office of Health Review
Ph: (08) 9323 0600
Ph: 1800 813 583 (toll free in country WA)
Address: GPO Box B61, Perth WA 6838
Email: via contacts page of website
